Booking Rules

All members can book courts on-line using https://sltsc.mycourts.co.uk.

The booking system allows tennis, squash, racketball, padel and gym session bookings.

All members are registered so that their membership cards can be used to "check in" using the swipe reader on the monitors in reception and at the back of indoor courts 1 and 2 Members are sent an e-mail on joining, which gives details of how to use the system, their sign on, password and PIN number.

Cards should be registered on the reception monitor on the first time of use.

Thereafter members can choose either to use their card to "check in" or use their PIN number

Guest Fees

  • When playing non-members/guests, members must select either "Guest Fee £10" or "Junior Guest Fee £2.50" as their playing partners/opponents to show on the Booking Sheets.
  • The system will automatically charge the guest fees to your booking system account.
  • If you're no longer playing a Guest, you can change your playing partner/opponent to a member, and the Guest Fees will be removed.
  • This can be done when you book the court or any time before playing, but not after your reserved start time.
  • Although you do not need to have sufficient credit to add guest fees to your booking, you will need to top-up your booking system account in order to cover the cost of any outstanding Guest Fees prior to booking more courts.

Padel Court - Information and Booking Rules

  • Padel courts 1 & 2 (Court playing slot duration 1 hour)
    • Off peak times 0900 - 1600 Monday to Friday
    • Peak times 1600 - 2200 Monday to Friday
    • Peak times 0900 - 2200 Saturday and Sunday
  • Court fee (non-members) off peak times £30 per hour and peak times £40 per hour.
  • Players can only be included in one court booking slot (1 hour) in a peak time slot.
  • Members can book the courts 2 weeks in advance from 8am.
  • Non-members can book courts 1 week in advance from 8am.
  • Members must submit all 4 players names at the time of booking the court. If the Member is booking a court to play with a guest, a visitor fee of £10 per guest must be paid by the Member at the time of booking to secure the court.
  • Booking of courts and the payment of a visitor/court fee (non-members) is via the MyCourts booking system only. If players wish to hire a racket, they can pay the hire fee via the MyCourts system at same time of booking the court.
  • All cancellations must be made through the MyCourts system.
  • A full refund (non-members) will be issued for courts cancelled at least 48 hours prior to the scheduled court booking time.
  • Cancellations (non-members) made within 48 hours of the booking time are non-refundable.
  • Court bookings (Members) that are not cancelled and missed and where the member does not attend will receive a warning. If this happens a second time a 7 day booking ban will be imposed and the member suspended. A suspended Member may still play if they are invited to join a booking made by another Member.
  • Enforcement of the Booking Rules is at the discretion of the management and they reserve the right to review in exceptional circumstances on a case by case basis.

Squash and Racketball Booking

  • Courts 1, 2, 3, 4 and 5 can be booked 14 days prior from 8 am
  • Court 6 is "court of the day" which can be booked from 8 am on the day of play
  • The Member who books the court should select playing partner(s)/opponent(s) to show on the booking sheets
  • Members may not be included in bookings (either advance or "court of the day" for consecutive court sessions
  • "peak time" is a court booked from 3.40pm up to and including 7pm Monday to Friday
  • Full Members
    • Full Members have unrestricted play up until 5 pm Monday to Friday
    • Full Members may be included in 2 two week in advance bookings (maximum) to play during "peak time" and these must be on separate days in any one week
  • Restricted Members
    • Restricted Members have unrestricted play up until 5 pm Sunday to Friday. The game must be finished by this time and the court vacated
    • Restricted Members may play at other times on payment of a Visitor's Fee up to a maximum of 6 times per Membership Year subject to the following:
      • The court can only be booked via the office on payment of the playing out of category fee
      • Select "member out of category" as the playing partner/opponent to show on the booking sheets
    • Restricted Members are allowed to enter tournaments outside these times if deemed applicable by the tournament organiser/relevant Sport Committee and with payment of a fee

Tennis Court Booking

  • Tennis courts may be booked for 90 minute sessions during evening and weekends
  • Courts can be booked 14 days in advance from 8 am
  • Team players must not book courts on the evening of their allocated team practice night
  • Players must not book consecutive sessions for the same group of players
  • No member may book more than one court in their name on any day
  • The names of all players should be entered on MyCourts at the time of booking or prior to play
  • Juniors may book any court Monday to Friday 9 am to 4.30 pm and Saturday/Sunday after midday. Courts 13 and 14 are Junior Courts that do not require booking. Both courts are available after 1 pm on Saturday and all day Sunday

Gym Session Booking

  • All members must use MyCourts for booking all indoor Gym Group sessions and outdoor Class Group sessions to enable the instructor to prepare for classes

Late Cancellation policy

  • When unable to play Members should cancel as soon as possible
  • The system will automatically log a "late cancellation" when a booking is cancelled within 24 hours. However, this log is automatically deleted as soon as the same court (date and start time) is re-booked
  • At this stage there are no automatic penalities for late cancellations, but they are logged and counted within the system and may result in exclusion from the booking system when reviewed

Check-in/No show policy

  • The Member who books the court MUST check-in within 60 minutes prior to playing or within 60 minutes of the start time of the session on one of the touch screen terminals which are installed in reception and the squash/racketball balcony. This also applies to "stand and wait" or "next available" courts booked more than 60 minutes in advance "court of the day"
  • To check-in you can either swipe your membership card on one of the card readers next to the kiosk system, or you can use your PIN number, or the GPS Check-in if using MyCourts App.
  • If you do not know your PIN number click "My Settings" when logged in to the booking system website (https://sltsc.mycourts.co.uk).
  • You can also use your PIN to register your card on the system if it is "not recognised"
  • The system will automatically assume a "no show" when the Member who booked the court fails to check in
  • There are no automatic penalties for no-shows, but they are logged and counted within the system and may result in exclusion from the booking system if reviewed
  • Failure by a Member to show due consideration for other Members may result in exclusion from the use of the court booking system. This may include failure to use courts booked or booking more than one court for the same session, failure to cancel bookings no longer required with sufficient notice, failure to vacate courts promptly at the end of a session and utilising courts booked by other members
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